Remote proctoring is available globally, except in the Crimea part of Ukraine, North Korea, Iran, Syria, and Cuba. In China, remote proctoring is available for the CSCA and the English language CMA exam only, as the Chinese language CMA exam is a paper-based test.

Note: In some countries and some areas within countries, internet connection may not be stable enough to administer the exam remotely. Local technological and firewall issues may create a greater risk of not being able to test via remote proctor. It is your responsibility to ensure you meet the technical requirements and to test your internet connection.

Remote proctoring is available 24/7; however, keep in mind that the day and time you select may not be available. If you are told your day/time is not available, simply select a different time frame.

Visit Prometric’s ProUserGuide to see the system requirements for remote testing: https://www.prometric.com/sites/default/files/ProProctor/PrometricProUserGuide.pdf.

No, the ProProctor platform is not compatible with a tablet or smartphone.

To comply with the security procedures, there are various requirements for your testing environment:

1. Your selected testing location must be indoors (walled), well-lit, with a closed door and free from background noise and disruptions.
2. The entrance to the room must be in full view of the camera.
3. Your workstation and surrounding area (including the walls) must be free of materials (i.e., pictures, office supplies, electronic devices, etc.).

No, you should not be taking your remote proctored exam at your place of work.

ICMA does not recommend this, because corporate firewalls that many organizations have in place could prevent successful test delivery. If you choose to test from home using your work computer, ICMA strongly recommends you involve your IT team to resolve any issues, including potential firewall issues, long before test day.

Yes. Prior to launching the exam, you must turn off web browser pop-up blockers to ensure a successful launch and the smooth administration of the exam.

You can confirm your system’s compatibility by going to https://rpcandidate.prometric.com/ and completing the system check step.

Once you register for an exam part and receive your Authorization Letter, you may schedule your exam appointment. To schedule online, go to www.prometric.com/icma, scroll down, and select the “Schedule Your Remotely Proctored Exam” option.

To change your appointment to remote proctoring, you will need to cancel your existing appointment first. Go to www.prometric.com/icma and click on the “Reschedule/Cancel” option under the “Actions” panel, then click on the “Schedule” option in “Remotely Proctored Exam” to schedule. Note: A rescheduling fee may apply.

Exam results will be emailed and posted to your online profile approximately six weeks from the end of the month in which you tested for the CMA exam and approximately eight weeks for the CSCA exam.

Visit Prometric’s ProUserGuide to see what to expect from the security check-in process: https://www.prometric.com/sites/default/files/ProProctor/PrometricProUserGuide.pdf.

You are expected to launch the exam 30 minutes prior to your scheduled appointment time to go through the Prometric security check-in process. However, delays do occur. If this should happen, the extended time spent during the initial security check-in will not affect your exam time, and you will be provided with the full testing time. Note: If you take a break, the time counter will continue to run while you are being checked back in.

Yes, you are allowed one 10-minute optional, unscheduled break at any time during the exam session. If you wish to take a break, you must notify the proctor before leaving the view of the camera. Failure to inform the proctor prior to taking a break, or failure to return on time from the break, will result in the termination of your exam session. Upon your return from the break, a full security scan will be conducted before the exam session is resumed. However, please note that the exam clock will continue to run during the time interval between when your break begins and when your session re-starts.

No, only one break is permitted.

No, the break is optional. If you do not need or want to take a break, you should just continue testing.

Yes.

No, remote proctored exam testing is an additional testing option and not a replacement of in-person testing. Both are available alternatives.

No. At this time, there is not an additional fee to take an exam via remote proctoring.

No. Eating, drinking, smoking, and chewing gum are prohibited during the exam.

Mobile phones are not permitted in the testing area but should be close by in another room. In the case of internet or power loss, you should go to the room where your mobile phone is located and connect with the proctor. If using a smartphone, go to https://rpcandidate.prometric.com/ and click on “Contact Support,” then follow the prompts.

No, remote proctored exam testing is an additional testing option and not a replacement of in-person testing. Both are available alternatives.

No. At this time, there is not an additional fee to take an exam via remote proctoring.

No. For security reasons, examinees are not permitted to read out loud or whisper exam questions/answers.

If you experience a power or internet disruption during your remote proctored exam session, the exam will pause after the connection is lost. At that point, you should try to reconnect to the exam by first exiting out of the window; a blank screen with an “X” will appear. Next, close the window, reopen the browser, and reconnect to the test driver. If successful, the exam and the timer will resume where you left off. You have up to 20 minutes before Prometric’s exam-disruption time allowance runs out. In the event you are unable to reconnect in time, your exam will be terminated, and you will need to reschedule. Contact Prometric Help Support via chat once your internet is back up or leave the testing room to use your smartphone. To contact Help Support using a mobile phone without Internet, see the “How to Contact an Agent.”

Repeat disconnections are an indication of an unstable internet. In this situation, ICMA will allow examinees up to three relaunches of the exam with up to 20 minutes of overall interruption time. Incidents that extend beyond either of these circumstances will result in the termination of the exam. If this happens, you can contact Prometric via chat to report the issue. Upon review and approval, you may receive a second opportunity to test. However, you will be required to test at an in-person test center location.

Yes. However, please be advised that the quickest way to get resolution is to fill out an online request form at https://www.prometric.com/contact-us. You can also contact ProProctor technical support at (800) 226-7958.

Prometric retains examinees’ test-related documentation for 30 days. After that time, the information is removed from its system. You will be asked to acknowledge and consent to this as part of the privacy policy review.

Yes. You are allowed to have four sheets of white plain scratch paper on your desk during testing. You must show the front and back of each sheet of paper to the proctor to ensure that there is no writing on the paper. At the end of the test session, you must show the front and back of each sheet of paper to the proctor and rip the scratch paper up into small pieces in front of the camera.